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Support & policy

A simpler refund policy.

Some fees belong to the government. Some belong to Eazy4. They should not be treated the same way.

Government charges

Government or embassy fees are usually non-refundable once paid to the relevant authority.

These charges are outside Eazy4's control.

Eazy4 service fees

Eazy4 service fees apply to the support work selected at the time of purchase.

If a service has not started, a refund review may be possible.

If a service has partly started, any refund should reflect the work already completed.

Priority or expedited support

Where priority support is offered, conditions are shown clearly before payment.

You should know what happens if the faster path is not secured before you commit.

How decisions are communicated

Refund decisions are communicated clearly, with reasons.