Support and contact
Get help when the process becomes unclear.
Support should appear before a user gives up, pays too early, or submits the wrong file set. WhatsApp is the fastest path. Email remains available for slower follow-up.
When to contact support
Before you apply, if the route still feels unclear
When a required document is missing or needs clarification
When biometrics, appointments, or timing add friction
When a status update is not obvious or action is unclear
When the case is unusual and needs careful guidance
How orders work now
1. Draft order
The website captures route details, package choice, and the preferred communication channel first.
2. Team review
The desk reviews the case before sending a quote, invoice note, or payment link.
3. Ongoing updates
WhatsApp, email, and phone updates stay tied to the same order record instead of being scattered.